We understand that having flexibility in delivery timing can be important, and we apologize for any inconvenience this may cause. We strive to provide efficient and timely deliveries to all our customers. Rest assured, we work closely with our logistics partners to ensure that your order is delivered as promptly as possible. Please note that the delivery times may vary depending on your location and other factors beyond our control like customs clearance. If you have any special requests or specific requirements regarding your delivery, please feel free to contact Zilli customer support email or our live virtual chat. We will do our best to accommodate your needs or provide any possible assistance.
Zilli ships worldwide, catering to customers across multiple countries. We have an extensive international shipping network that allows us to deliver our products to various destinations around the globe. At the moment we have two exceptions to our worldwide shipping. Currently, we do not ship to China and Russia due to certain logistical and operational constraints. We apologize for any inconvenience caused and hope to expand our shipping capabilities to these countries in the future.
We strive to deliver your order as quickly as possible. Typically, our estimated delivery time is within 3-4 business days from the date of purchase. Please note that this timeframe may vary depending on the shipping destination, customs clearance outside the EU and any unforeseen circumstances that may arise during the shipping process. The delivery time is calculated in business days, which excludes weekends and public holidays. It begins from the day your order is processed and shipped.
If the carrier is unable to find anyone at the indicated delivery address, they will typically leave a delivery notification. This notification will provide instructions on how to proceed with the delivery. Usually your delivery will be rescheduled, which means that the carrier will provide options to reschedule the delivery for a more convenient time. Instructions on how to arrange a new delivery date or time will be mentioned in the notification. Please note that only three delivery attempts will be made before the package is returned to the sender.
All our shipments are duty unpaid, which means that all clients living outside the European Union will have to assume the payment of local tax and duties during import process. Nevertheless, please note that the payment for clients living outside European Union is excluding French local tax.
For all shipments, we collaborate with DHL, a globally recognized courier service known for its reliability and timely deliveries. All our parcels will be delivered against signature to avoid any security issues.
You may receive your order in multiple packages in the following situations. All our perfumes are shipped in separate packages due to regulations regarding hazardous materials. If you place an order for both custom products and items available in stock, the custom product will be shipped separately, adhering to the announced production timelines.