1- Visit the Zilli website (www.zilli.com) and browse through the various product categories. 2- Once you have found the product you want to purchase, select the desired size, color, and quantity. 3- Add the item to your shopping cart by clicking on the "Add to Cart" button. You can continue shopping and adding more items to your cart if needed. 4- When you are ready to complete your purchase, click on “cart” in the top right corner of the website. Click then on “see cart” to get to your cart summary page. 5- Review the items in your cart and make any necessary changes, such as updating quantities or removing items. 6- Proceed to the checkout process by clicking on the "Checkout" button. To place an order, you must create a Zilli account or log in to an existing one. 7- Enter your shipping address details and select your preferred shipping method. 8- Choose a payment option from the available methods - Zilli accepts various payment options, including credit/debit cards, PayPal and Stripe to be confirmed and updated as we are working on proposing additional payment methods like Apple Pay and Google Pay 9- Review your order details, including the total cost and shipping information, to ensure everything is correct. 10- Once you are satisfied with your order, click on the "Place Order" button to finalize your purchase. 11- You will receive an order confirmation email with all the details of your purchase, including the order number. 12- Once your order will be shipped you will automatically receive a tracking number to keep track of your order. For any issue you may encounter or if further assistance is needed, feel free to reach out to Zilli's customer service team, who will be happy to help.
If you are having trouble completing your order on Zilli's website, there could be several reasons why. Here are some of the most common reasons and their solutions: - Technical Issues: Sometimes, technical issues can prevent orders from being processed successfully. If you're experiencing technical issues, try refreshing the page, clearing your browser cache/cookies, or trying a different browser or device to place the order. - Invalid Payment Information: Check that the payment details (credit/debit card or PayPal) you have entered are correct, including the card number, expiration date, and security code. Make sure the billing address matches the one on file with your bank or PayPal/Stripe account. - Shipping Restrictions: Zilli may not ship to your location. Check that your shipping address is correct, including the city, state/province, and zip/postal code, and ensure that the shipping method selected is valid for your location. - Product Restrictions: Some products may be restricted for sale in some countries or regions. Confirm that the products you are attempting to purchase are allowed in your country before placing the order. If you have tried the above steps and are still having issues, contact Zilli's customer service team, who will be happy to help you find a solution.
If you are wondering about the status of your order on Zilli's website, follow these steps to check its whereabouts: - Locate your order number: check your order confirmation email or log in to your Zilli account and find the order number associated with your purchase. This number is essential for tracking your order. - Visit the order tracking page: Go to the Zilli website and find the "Order Tracking" or "Track Your Order" option. Click on it to access the tracking page. - Check the status: After entering your order number, click the "Track" button or similar option to retrieve the latest information on your order's status. This will provide you with updates regarding the shipping progress, estimated delivery date, and other relevant details. Contact customer support: If you have checked the tracking page but still have questions or concerns about the whereabouts of your order, do not hesitate to contact Zilli's customer support team. They will be able to assist you further and provide any additional information you may need. Remember, shipping times may vary depending on the product, shipping method, and destination. Keep in mind that during peak seasons or unforeseen circumstances, there may be slight delays in the delivery of your order. Nonetheless, with the tracking information at your disposal, you can stay informed about its progress until it arrives at your doorstep.
To check the status of your order, you can visit our website and log into your account. Once logged in, navigate to the "Order History" section. Here, you will find detailed information about your order, including its current status. Our order statuses include the following: 1. Payment accepted: This means that we have received your order and it is being prepared for shipment. 2. Handling of shipment in progress: your order has been prepared for the shipment and it's moving through our network. 3. Shipped: Your order has been shipped by our fulfillment team, and you will find the tracking details in the respective order's status page. 4. Delivery in progress: Your order is currently in transit and is expected to be delivered to your address soon. 5. Delivered: Your order has been successfully delivered to the specified address. 6. Cancelled: If for any reason your order was cancelled, you will be notified about the cancellation along with the reasons for it. 7. Refunded: your order has been returned and the procedure of the refund has been done succesfully.
We strive to provide the best possible service to our customers, and we understand that there may be occasions when you need to cancel your order. As long as your order has not been shipped or is not in the process of being prepared for shipment, you can cancel it. To cancel your order, please reach out to our customer support team as soon as possible. You can contact us through the provided email, or live chat support on our website. Kindly provide your order details such as the order number, name, and contact information, so we can assist you effectively.
Currently it is not possible to complete an order without registering. Registering on our website allows us to ensure a smooth and personalized shopping experience for Zilli customers. It enables you to track your orders and manage your account information. If you have any concerns or issues regarding the registration process, please feel free to contact our customer support team. We are here to assist you every step of the way.
We apologize for any inconvenience caused by not receiving your order confirmation email. Here are a few steps you can take to resolve this issue: 1. Check your spam or junk folder: Sometimes, our emails may end up in these folders by mistake. Please take a moment to look for the confirmation email there. 2. Double-check your email address: Ensure that you provided the correct email address when placing your order. If there was a typography error in the email address, you may not receive our emails. If this is the case, please contact our customer support team to update your email address. 3. Wait for a while: Occasionally, there may be a delay in email delivery due to technical issues or heavy server loads. Please wait for some more time, and the confirmation email should arrive shortly. In rare cases, it may take up to 24 hours for the email to be delivered. 4. Contact our customer support team: If you have tried the above steps and still have not received the confirmation email, we recommend reaching out to our customer support team through our contact page or live virtual chat. They will assist you in resolving the issue and ensure that you receive the necessary information about your order.
Unfortunately, we are unable to make changes to an order once it has been placed.We recommend double-checking all the information before finalizing your order to avoid any inconvenience.
Yes, in most cases, you will still receive your order even if you have not received the confirmation email. The confirmation email is primarily for your reference and contains details about your order. Rest assured, our Zilli team will process and fulfill your order as long as it was successfully placed. You can also refer to your order history on our website to check the status of your order.