Thank you for choosing Zilli! To return or exchange an item, please visit our website's “Contact Us” dedicated section. We kindly ask you to provide the email address where you would like to be contacted and to mention the specific item you would like to return or exchange. Our Customer service team will be happy to assist you further with the process.
If you are not completely satisfied with your purchase, you can return it within 14 days from the delivery of your order. Please visit our article "rigth to withdraw an order and return products" in the general terms of sales. However, it is important to note that items must be in their original condition, with all tags and packaging intact. Refunds will be issued in the same form of payment used for the initial purchase.
To organize a return, you can fill out the return form accessible in your online personal account. In case of any issues, you can contact our Customer service. They will be able to assist you with merging or coordinating multiple return requests for a smoother process.
To check the status of your Zilli purchase refund, please consult the confirmation email sent to you when you initiated the return process. The email will provide updates on the status of your return as follows: - "Waiting for confirmation": you have successfully sent your request and are awaiting our response with the DHL label and return order. - "Authorized return": we have successfully provided you with instructions on how to return the order and are now waiting to receive the package. - "Package received": we have received your package and have begun inspecting its condition. - "Return denied": we have checked your package and cannot accept the return based on our guidelines and condition checks. - "Items refunded": we have checked your order and initiated the refund process.
Unfortunately, we are unable to process a refund on a different credit card. Our refund policy authorizes us to issue a refund only to the original payment source as a measure to ensure security and prevent fraudulent activities. We highly appreciate your understanding in this matter.
Thank you for deciding to keep your order with Zilli. Since you have already completed the return form, there is no further action needed at this time. In the meantime you can also inform our Customer service team. We appreciate your support and hope you enjoy your purchase from Zilli.
We understand that losing your return label can be frustrating. Please contact our Customer service and provide them with your order number. They will assist you in sending you a new return label so that you can proceed with your return. We apologize for any inconvenience caused and appreciate your understanding.
As soon as we receive your return and verify its condition, we will promptly proceed with the refund. The specific timing of the refund will vary depending on the payment method chosen during your order placement. We appreciate your patience and assure you that we are working diligently to process your refund as quickly as possible.
We have a return policy of 14 days after the delivery of the order. Please check our General Terms of Sales. If the 14-day deadline has passed and you would like to return or exchange your product, please contact our Customer service who will assist you further and will happily handle your request following our policy.
No, it is not possible to send the return from a different country than the one where the order was shipped. Please kindly contact our Customer service, and they will be delighted to assist you in fulfilling your request.
You need to follow the return policy and send the parcel to the address mentioned on the return label.
We apologize for any inconvenience but Zilli's policy does not permit exchanges or returns for customized items. This policy is in place due to the unique nature of personalized products. For more detailed information about Zilli's return and exchange policies, we recommend visiting our article "rigth to withdraw an order and return products" in the general terms of sales. You can also contact our Customer service. They will be able to assist you further in understanding your specific situation. Thank you for your understanding.