To provide you with the best possible response, please provide the following: - Proof of purchase (invoice, place, and date of purchase, etc.) - Photos of the product (back, front, and inner lining customs label).
We do not provide such services. The resale value of a ZILLI product depends on several factors, including its overall condition, usage, and the chosen resale method (specialized online stores, private sales, or second-hand boutiques).
We do not provide this type of service. Upon explicit request, we can conduct a search to trace the purchase history. For this purpose, we require an official request by email to the following address: concierge@zilli.com, including the following information: Name First Name Email Address A copy of your identification document
For any eyewear after-sales service request, we kindly invite you to send your inquiry to the following email address: sav@grosfilley.com. Please include photos and a copy of the purchase invoice. Your request will be processed within a few days, and we will get back to you with all the necessary information (quote, replacement parts, etc.)